Policies

cancellation policy

1.

To ensure fairness and availability for all clients, at least 48 hours’ notice is required for any cancellations or schedule changes.

  • Cancellations made more than 48 hours in advance will not be charged.

  • Cancellations made 24–48 hours before the scheduled drop-off time will incur a 50% cancellation fee.

  • Cancellations made less than 24 hours in advance, as well as same-day cancellations or no-shows, will be charged 100% of the booking cost.

Spots are limited, and last-minute cancellations often prevent other clients from booking. This policy helps ensure that time and space are respected.

Thank you for understanding and supporting my small business 🐾

meet and greet requirements

ii.

  • All new clients must complete a meet and greet in a public setting prior to bookings to ensure a safe and comfortable fit. Bookings are not confirmed until the meet and greet has been completed.

booking requirements

III.

  • Boarding and daycare arrangements may be made up to two months in advance.

  • Clients must complete a meet and greet, release of liability waiver, send a proof of vaccinations, and provide veterinary details upon booking.

  • Prior to the meet and greet, pets must have received Lepto, Rabies, Bordetella, and DHPPV vaccinations.

service area

IV.

  • Services are offered within a 5-mile (approximately 10-minute) radius of Maple Leaf. Requests outside this area may be accepted on a limited, case-by-case basis. Ongoing services outside this area may not be available.

transportation

V.

  • Pick up and drop off are included within service area.

  • Locations outside this area will have a $15 transportation fee each way. Clients are always welcome to drop off and pick up to avoid this fee.

behavior requirements and dog COMPATIBILITY
(boarding and daycare)

VI.

  • All dogs must be friendly and able to safely coexist with my dog for boarding. The meet and greet helps determine compatibility, and services may be declined if it is not the right fit.

  • Pets must be potty trained and should not mark indoors for boarding.

  • Aggressive dogs that exhibit nipping or biting behavior are not accepted for boarding.

  • Dogs that continuously mount will not be accepted for boarding.

additional care

VII.

  • Oral medications can be administered.

  • Special needs and requirements will be respected whenever possible.